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Hey everyone — it’s John from On The Pulse.
How are you all doing this week?
In this week’s edition of On The Pulse, we’re introducing our FREE Signature Builder for Microsoft Outlook, along with the latest Microsoft news and updates.
This week’s topics include:
🎙️ Improved User Experience for Dictate in Outlook
✨ Copilot: Automatically Summarize Word Documents
📞 New Queues App For Microsoft Teams Coming Soon
Let’s Go!👇
Also — I’d love to hear what you think of On The Pulse. Whether you love it or hate it, or there’s something new you’d like to see included, hit “reply” and share your thoughts!
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✉️ TOP STORIES
🎙️ Improved User Experience for Dictate in Outlook
The Dictate feature in Outlook has been updated, allowing users to pause and resume dictation, change the dictation settings, and troubleshoot issues using a help article.
This update is for the New Outlook (Windows desktop version) and Outlook on the web.
To use Dictate, click the microphone icon in the “Message” tab while composing a new email.
You will now see a popup menu with the options to:
Pause or resume dictation.
Change settings, such as language and auto-punctuation.
View the help article, which opens on the right side.
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✨ Copilot: Automatically Summarize Word Documents
Microsoft is currently rolling out an update for users with a Copilot license, which automatically summarizes the document at the top.
Expand the summary by clicking the “View more” button.
Click the up arrow in the top right of the summary box to minimize.
📞 New Queues App For Microsoft Teams Coming Soon
The Queues app will be a native Microsoft Teams feature designed to enhance customer engagement by streamlining call management within your organization.
Currently, the Queues app is in private preview, due for release towards the end of 2024, and will be included in the Teams Premium package.
Benefits for Business:
Enhanced Customer Service
By streamlining call handling and queue management, Queues ensures that customer calls are handled efficiently, leading to better customer satisfaction.Improved Team Collaboration
The app allows team members to easily communicate and collaborate within the Teams environment, promoting better teamwork and more effective handling of customer inquiries.Data-Driven Decisions
Access to real-time statistics and historical reports enables managers to analyze call performance, optimize staffing, and improve service delivery based on actionable insights.Centralized Call Management
The app consolidates call management within Teams, reducing the need for separate systems and making it easier for teams to manage their customer interactions from one platform.Scalability
As part of Teams Premium, the Queues app can scale with your business, offering advanced features and analytics to support growing customer engagement needs.
🕟 Look Professional With This FREE Signature Builder for Outlook
As an On The Pulse subscriber, you get early access to exclusive Microsoft 365 resources. This week, we’re excited to introduce our Signature Builder for Outlook, transforming plain emails into polished, professional communications.
First, open the Signature Builder and enter your email address.
Click “Enter.”
Scroll down the left menu and fill out the inputs.
Tip: to create a link to your profile image, you can use PostImages, a free image upload site.
To create a signature, draw in the box under “Signature.”
Then click “Save” to add the signature.
To remove the signature, click “Clear.”
When you’ve finished, click “Copy” at the top.
Once copied, head to Outlook.
There, enter a name for the signature. (1)
Then paste the signature below. (2)
Click “Save.”
Note: To get there from the Outlook home page, click the settings (cog) icon at the top. Then head to “Mail” > “Compose and reply.”
Before leaving, scroll down to “For New Messages,” click the select box, then choose the signature you just saved.
Click “Save” again to finish.
🚀 Now your sent emails will contain a professional-looking signature at the bottom, with all relevant contact details to keep you and your contacts connected!
✅ WRAPPING UP!
That’s all for this edition of On The Pulse.
Thanks for reading and see you soon! 👋